NestaHive respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the NestaHive website, browse our properties, communicate with us, submit an enquiry or contact us through services such as WhatsApp or Facebook Messenger.

NestaHive is a Travel Hive company.

For the purposes of applicable data protection legislation, the data controller is:

[INSERT LEGAL COMPANY NAME] Trading as: NestaHive Registered address: [INSERT REGISTERED ADDRESS] Email: [INSERT PRIVACY/CONTACT EMAIL]

References in this Privacy Policy to "NestaHive", "we", "our" or "us" mean the entity identified above.

1. About NestaHive

NestaHive advertises professionally managed accommodation for flexible and mid-term stays.

Properties may be advertised in locations including the United Kingdom, Ireland, other European countries and the United States.

The NestaHive website is primarily an information and enquiry service.

Unless expressly stated otherwise, submitting an enquiry does not create a booking, tenancy, licence, lease or other contractual right to occupy a property.

2. Information We Collect

We may collect information that you provide directly to us when you make an enquiry or communicate with us. This may include:

• First and last name
• Email address
• Telephone number
• WhatsApp number
• Intended property or location
• Intended move-in date
• Expected duration of stay
• Number of occupants
• Accommodation preferences
• Budget information you choose to provide
• Messages and information contained in your enquiry
• Correspondence between you and NestaHive
• Any other information you voluntarily provide

Please do not provide sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.

3. Information Collected Automatically

When you use our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from IP address
• Pages viewed
• Date and time of visits
• Referring website
• Landing page
• Links or buttons clicked
• Search activity on the website
• Session and performance information

We may also record marketing attribution information such as:

• UTM source
• UTM medium
• UTM campaign
• UTM content
• UTM term

This helps us understand how people discover NestaHive and which marketing campaigns generate enquiries.

4. How We Use Your Information

We may use your personal information to:

• Respond to property enquiries
• Determine whether a property may be suitable for your requirements
• Discuss availability
• Provide information about properties
• Contact you regarding an enquiry
• Arrange property viewings or further discussions
• Provide information requested by you
• Manage our relationship with prospective occupants
• Maintain records of enquiries and correspondence
• Improve our website and services
• Understand demand for particular properties and locations
• Measure website performance
• Understand the effectiveness of advertising campaigns
• Prevent misuse, fraud or security incidents
• Meet legal, regulatory, accounting or compliance requirements
• Establish, exercise or defend legal claims

We will not use personal information for purposes that are materially incompatible with those described in this Privacy Policy unless permitted by law or we have informed you appropriately.

5. Our Legal Bases for Processing

Where UK or European data protection legislation applies, we process personal information only where we have an appropriate legal basis. Depending on the circumstances, this may include:

Steps at your request before entering into a contract. When you contact us because you are interested in a property, we may need to process your information in order to respond to your request and discuss potential accommodation arrangements.

Performance of a contract. If you subsequently enter into an accommodation agreement with NestaHive or an associated property entity, information may be processed as necessary to administer that agreement.

Legitimate interests. We may process information where reasonably necessary for legitimate business purposes, including:

• Managing property enquiries
• Operating and improving our website
• Maintaining business records
• Understanding customer demand
• Protecting our systems and services
• Preventing fraud or misuse
• Measuring the performance of our services

We consider the impact on your privacy when relying on legitimate interests.

Consent. Where required, we may rely on your consent, particularly in relation to certain marketing communications or non-essential cookies and tracking technologies. Where processing is based on consent, you may withdraw that consent at any time.

Legal obligations. We may process information when necessary to comply with laws, regulations, court orders or lawful requests from public authorities.

6. Property Enquiries

When you submit an enquiry through the NestaHive website, we may store the enquiry within our internal property and enquiry management systems. The record may contain:

• Your contact details
• The property or room you enquired about
• Intended move-in date
• Intended duration
• Number of occupants
• Your message
• Source of the enquiry
• Advertising or campaign information
• Internal notes
• Enquiry status
• Communications relating to the enquiry

This enables our team to respond appropriately and manage enquiries efficiently.

7. WhatsApp

Our website may allow you to contact NestaHive using WhatsApp. When you select a WhatsApp link, you may leave the NestaHive website and interact with WhatsApp or its associated services.

The message may be pre-populated with information such as:

• Property name
• Room name
• City
• Intended date
• Intended length of stay

You remain free to edit the message before sending it. Your use of WhatsApp is also subject to the privacy terms and policies of the relevant WhatsApp/Meta service. NestaHive does not control how third-party messaging platforms independently process your information.

8. Facebook Messenger

Our website may provide links allowing you to communicate with NestaHive through Facebook Messenger.

When you use Facebook Messenger, Meta may process information in accordance with its own terms and privacy policies.

NestaHive may receive and retain information you send to us through Messenger for the purpose of dealing with your enquiry.

9. Google Services

NestaHive may use Google services in connection with website functionality, maps, website performance, advertising or analytics.

Where Google Maps or another Google service is displayed or linked, Google may independently process information in accordance with its own policies.

We will configure non-essential analytics and advertising technologies in accordance with applicable consent requirements.

10. Cookies

NestaHive may use cookies and similar technologies. Cookies may be categorised as:

• Strictly necessary cookies, required for the website to operate, maintain security or provide functionality requested by you
• Preference cookies, which may remember certain preferences or settings
• Analytics cookies, which may help us understand how visitors interact with our website
• Advertising and measurement cookies, which may help us measure advertising campaigns and understand whether advertisements result in visits or enquiries

Where required by applicable law, non-essential cookies will not be activated until you have provided appropriate consent. You will be able to manage applicable cookie choices through the website's cookie controls.

11. Future Advertising Measurement

NestaHive may subsequently implement technologies such as:

• Google Analytics
• Google Ads conversion measurement
• Google Tag Manager
• Meta Pixel
• Meta advertising measurement

If these services are activated, this Privacy Policy and our cookie controls should be updated where necessary to accurately reflect their operation. Where consent is legally required for these technologies, they should not be activated before the required consent is obtained.

12. Sharing Your Information

We do not sell your personal information. We may share information where reasonably necessary with:

• NestaHive and Travel Hive personnel
• Companies involved in managing a relevant property
• Service providers supporting our website
• Website hosting providers
• Database and cloud infrastructure providers
• Communications providers
• Email providers
• WhatsApp or Meta services when you choose to use them
• Mapping providers
• IT and security providers
• Professional advisers such as accountants, lawyers and insurers
• Authorities where disclosure is legally required

Service providers should only receive information necessary for the services they provide and should handle it subject to appropriate contractual and legal safeguards.

13. Property Owners and Management Entities

Some properties advertised through NestaHive may be legally owned or managed by an associated company or other property entity.

Where necessary to respond to your enquiry or progress an accommodation request, we may share relevant information with the entity responsible for that property.

Where another entity becomes independently responsible for processing your personal information, you may also receive privacy information from that entity.

14. International Transfers

NestaHive operates across several countries and may use technology providers operating internationally. As a result, personal information may sometimes be processed outside the country in which you are located.

Where UK or European data protection law requires safeguards for international transfers, we will take appropriate measures intended to ensure that personal information receives the required level of protection. These may include recognised adequacy arrangements or approved contractual safeguards.

15. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, operational and dispute-resolution requirements.

Ordinary property enquiries that do not result in an accommodation arrangement will generally be reviewed periodically and deleted or anonymised when they are no longer reasonably required.

Where an enquiry leads to a contractual relationship, some information may need to be retained for longer to comply with legal, taxation, accounting, property management or contractual requirements.

We may retain anonymised information that can no longer reasonably identify an individual for statistical or business analysis purposes.

16. Data Security

We use reasonable organisational and technical measures intended to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Alteration
• Destruction
• Misuse

Access to administrative systems should be restricted to authorised users. However, no internet-based service can guarantee absolute security.

17. Your Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing relies on consent
• Object to certain direct marketing
• Make a complaint to an appropriate data protection authority

These rights may be subject to legal limitations or exemptions. To exercise a privacy right, contact [INSERT PRIVACY EMAIL]. We may need to verify your identity before acting on certain requests.

18. Complaints

If you have concerns about how NestaHive handles your personal information, please contact us first so that we can investigate the matter.

Depending on where you live, you may also have the right to complain to your local data protection supervisory authority. Individuals in the United Kingdom may have the right to contact the UK Information Commissioner's Office. Individuals in the European Economic Area may have the right to contact the competent data protection authority in their country.

19. Marketing Communications

We may send marketing communications where we have an appropriate legal basis to do so. You may unsubscribe from electronic marketing using any unsubscribe mechanism provided or by contacting us.

Transactional or enquiry-related communications are not considered marketing and may continue where necessary to respond to your request.

20. Children

The NestaHive website and accommodation enquiry service are intended primarily for adults.

We do not knowingly seek to collect personal information directly from children through the website for independent accommodation enquiries.

A parent, guardian or responsible adult should make enquiries involving minors.

21. Third-Party Websites

Our website may contain links to services operated by third parties, including:

• WhatsApp
• Facebook
• Google Maps
• Social media platforms
• Other websites

NestaHive is not responsible for the independent privacy practices or content of third-party services. You should review their privacy information before providing personal information to them.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our services
• New website functionality
• New technology providers
• Changes in legal requirements
• Changes to how personal information is used

The current version will be published on the NestaHive website with an updated effective date.

23. Contact Us

Questions about this Privacy Policy or the use of your personal information can be sent to:

NestaHive A Travel Hive company

Legal entity: [INSERT LEGAL COMPANY NAME] Address: [INSERT REGISTERED ADDRESS] Email: [INSERT CONTACT/PRIVACY EMAIL]

Last updated: 17 August 2026